OUTSOURCING

Sallan Global > OUTSOURCING

Capability

A sales, business development and contact centre expert, Scott has implemented and been at the forefront of projects that have achieved some of the following results

Revenue

Designed and implemented sales and business development strategy for a number of businesses that have exceeded revenue targets, sold consulting and outsourced contact centre solutions that have increased clients revenue by over 280%.

Results

Successfully sold contact centre solutions to a number of global and Australian enterprise clients, reduced attrition rates within contact centres by over 200% annualized within one year as well as designed and implemented onboarding processes for new hires within the contact centre space that increased staff tenure by over 300%.

Onboarding

Implemented an inside sales team and contact centre from scratch within 3 months to turn over projected revenues of an additional $1 million + within the first 12 months and onboarded over 25 tier one and blue chip clients both on and offshore delivering campaign success.

Awards

Named one of the 30 Most Creative Corporate Leaders To Watch by Insights Success Magazine, 2017, Aegon Asia Pacific Employee of the Year 2011/12. Auscontact Contact Centre of the Year Finalist (2013 & 2014) APAC CIO Magazine Customer Top 25 Customer Experience Providers 2017.

Adding Value To & Through Outsourcing – Contact Centre Outsourcing In Australia

In this video training, Scott Allan, Inspiro VP – Business Development Australia will take you through the drivers of outsourcing, contact centre statistics for the Australian marketplace, the future of customer management and more

"My overriding goal is to add value to my business partners organisation and more importantly your customers. I do this by devising solutions that enhance the customer experience and provide positive ROI to your business."

Why Outsource ?

Today, companies are realizing that customer excellence is really what drives people. A sub-par customer service can result to customer loss, and it’s a tough pill to swallow. Businesses are now seeking ways to make sure that they are identified with excellent customer service.

The customer of today and tomorrow have changed the way we interact. The new generation wants broader, warmer, more personalised conversations with businesses, different from the cold, monotonous, and over-scripted talks a lot of offshore businesses implement.

Customers now have different preferences in terms of communication, and multi-skilled BPO providers who can also supply different communication channels can help tremendously in providing superb customer service.

Australian businesses are seeking partners that can add value and they are looking to build more partnerships locally and realising the benefit to outsource…

The bulk of business in Australia handle their own communication channels, but in dealing with the modern customer, they are beginning to realise its not that easy. The daily challenges companies face dealing with their core business, leaves little time for communicating effectively with their customers.

They may not have the technology or infrastructure to manage their customers efficiently. Even if they do, they realise the costs involved to manage their customers can make good CX cost prohibitive. So what can you do ?

Find the right outsource partner and you can not only meet these challenges head on, but take your customer contact to the next level.

CLIENTS

These are just some of the blue chip companies Scott has worked with in outsourcing campaigns successfully both on and offshore

Latest Outsourcing News & Views

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April 4, 2019
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Emerson acquires Aperture, a leading provider of data center management software. Emerson reported 140,700 employees worldwide that year.

May 2, 2017
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Emerson sales reach $17.1 billion, an 11 percent increase over the prior year. Emerson airs its first-ever TV commercials to spotlight.

May 1, 2017
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April 21, 2015
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Opening We are excited about each new challenge. With our innovative ideas we contribute to the future of technology. When we develop a new product, we first think about our customers. We anticipate their needs, respect their ideas and create a better tomorrow together with them. We do not just create performant devices; we create...
April 21, 2010
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Opening We are excited about each new challenge. With our innovative ideas we contribute to the future of technology. When we develop a new product, we first think about our customers. We anticipate their needs, respect their ideas and create a better tomorrow together with them. We do not just create performant devices; we create...
February 8, 2005
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